- NATAYA NEW ARRIVALS
- NATAYA ROMANTIC DRESSES
- NATAYA ROMANTIC WEDDING GOWNS
- VINTAGE STYLE BOHEMIAN DRESSES
RETURNS & EXCHANGES
Shipping Charges are easy!
Insured Shipping is FREE for all Continental USA customers.
Free: We ship free via USPS 3 day priority for all USA orders. Most dresses ship immediately and will be in your hands within 3 day's.
Expedited Shipping: 1-2 day shipping via USPS is available for $22.00
Please call or email if you need over night shipping 1-303-284-9300
Global Shipping: is $40.00 DHL or USPS (5-10 day's)
Returns and Exchanges:
We do allow returns and exchanges as we know how hard it is to find the right dress!
Returns: Shipping charges are non refundable and there is a $18.00 restocking fee for all returns. Items must be in original unworn condition
with all tags intact. Orders must be returned within 14 days of purchase and cannot have been worn. Please call or email for a return authorization number
before you return an item.
Exchanges: Exchanges are easy, just email or give us a call for a different size, color or style of dress. Exchange's are excepted for another
size,color or change of style within 14 days. Please call or email for a exchange authorization number. Customer is responsible for all shipping
fee's and difference in price of dresses (if any).
Custom made to order dresses are non-returnable and non-exchangeable so measure carefully!
Most dresses will ship immediately and be in your hands within 3 days but please allow 1-2 weeks if a dress or size is on B/O.
All dresses have been inspected carefully, but in the event of a manufacturing defect, The Red Dress clothing store will reimburse the purchaser for any shipping charges incurred for replacing the same style and size of dress.You have 14 days from receipt of your gown to return the dress for an exchange. Contact us first to obtain a return authorization number .Any dresses returned to us without a authorization number or not in original condition shipped will be refused. Once you receive your authorization number you will need to display it on the outside of the box and dispatch the dress to The Red Dress/Nataya Store.
Please be aware that All Martin McCrea gowns and Nataya's " CUSTOM MADE TO ORDER " dresses are taking 10 weeks to complete, they are non-refundable and non-exchangeable (most coupons do not apply to these dresses).
Remember all special order dresses or sales items are non-returnable and non-exchangeable.
We will not accept any returns or exchanges that have:
1.Stains of any kind.
2.Show any evidence of wear.
3. Any alteration of any kind.
4.smell of cigarette smoke or perfume.
All gowns returned must have original tags still attached to dress.
The Red Dress clothing store reserves the right to refuse merchandise returns.
Any dresses returned not in original condition will be sent back to the purchaser.
The Red Dress/ an online store has been in business for over 18 years. We are located in Boulder, Colorado and California.
The Red Dress has been a proud official authorized Nataya Drealer for over 18 years.