RETURNS & EXCHANGES
We at The Red Dress want you to be happy with your purchase. We will do everything to accommodate you, but because we are a small store we do not give credit card refunds. However,you may return your dress for an exchange of size,color or style within 14 days of receipt of goods(but please contact us asap if there is a problem).A $18.00 (domestic) replacement shipping and a handling fee applies to returns and exchanges,global shipping fee's will also again apply.Refunds are only given if there has been a mistake on our part,or we are unable to ship the item purchased.Please be aware that All Martin McCrea gowns or Nataya CUSTOM specially ordered dresses,or any Custom made to order dresses,are taking 12 weeks to complete, they are non-refundable and non-exchangeable(coupons do not apply to these dresses) ! Nataya NON-custom dresses may of course be exchanged however,there may be a bit of a wait if dress is not instock or size is unavailable. Most dresses will ship asap! But please allow 1-2 weeks if a dress or size is on B/O. Please order ahead for that special occasion or wedding.All dresses have been inspected carefully, but in the event of a manufacturing defect, The Red Dress clothing store will reimburse the purchaser for any shipping charges incurred for replacing the same style and size of dress.You have 14 days from receipt of your gown to return the dress for an exchange. Contact us first to obtain a return authorization number .Any dresses returned to us without a authorization number will be refused. Once you receive your authorization number you will need to display it on the outside of the box and dispatch the dress to The Red Dress Clothing Store. Remember all special order dresses or sales items are non-returnable and non-exchangeable. We will not accept any returns that have: 1.Stains of any kind. 2.Show evidence of any wear. 3.Any alteration of any kind. 4.smell of cigarette smoke or perfume. All gowns returned must have original tags still attached to dress. Important:Please measure yourself carefully to ensure proper fit.Please order the dress in the correct size according to your measurements. (Remember, we do not issue cash refunds or credit to your credit card,we will however exchange a dress for another within our guidelines ). The Red Dress clothing store reserves the right to refuse merchandise returns.Any dresses returned not in original condition will be sent back to the purchaser.
The Red Dress/ an online store has been in business for over 18 years.
We are located in Boulder, Colorado and California.
For direct orders please call 1-303-284-9300